data M's on-line support
via Internet
For
customers having a valid software hotline support agreement data M is
offering a remote support service.
There is a way to give on-line support via
the Internet. Different time zones or big distances do not really matter
any more.
The only thing to do is to download a little program via the Internet.
This program allows to install a connection between your computer and one
here at data M.
Proceeding:
Step
1: Download a 1 MB small program
by clicking on following symbol
click
for download...
Step
2:
Start the
program (nvclient.exe).
A little dialogue will show up:
Step
3:
Call your support consultant at data M Software. He will give you a
6 digit session number. As soon as you have entered that number your
computer is connected with your consultant's computer. You can now watch
him showing procedures on his machine. The mode can be changed from
“watch” to “show” so that you are able to show him your procedures
that may cause a problem.
Step
4:
Of course data security and your privacy will be taken care of.
There is nothing your consultant will see without your permission. Before
the Consultant gets access to your computer you can select the programs he
should be able to use. All programs being disabled will be invisible to
the consultant.
What's
about telephone communication via Internet
(voice over IP)?
We
are using http://www.skype.com
services for connections between two computers. 
Skype is free Internet telephony that just works.
Skype is for calling other people on their computers or phones. Download Skype and start calling for free all over the
world.
Your
data M Support team
data M web
collaboration
data M offers the opportunity to show their products over the internet with modern technologies. This media can also be used to collaborate on
projects or to give demonstrations to a larger number of participants.
click here for further Infos
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